Refund policy
Disclaimers
All information and specifications contained in this manual are based on the latest
information available at the time of publishing. The actual product may differ. Moreover,
because of our continuous product improvement policy, we may modify information
and/or specifications to explain and/or exemplify a product, service or maintenance
improvement without reducing the performance or quality of products that already been
purchased. We reserve the right to make any changes at any time without notice.
All Rights Reserved. No part of this manual can be reproduced or used in any form by
any means – graphic, electronic, or mechanical, including photocopying, recording,
taping, or information storage and retrieval systems, without the written permission of
Guangdong ePropulsion Technology Limited except as permitted by applicable law.
Guangdong ePropulsion Technology Limited is responsible for the content.
1. Introduction
Congratulations on the purchase of your new ePropulsion Product! We are happy to
welcome you to the ePropulsion family!
ePropulsion has been deeply involved in the field of marine new energy power for more
than ten years, focusing on the research and development, manufacturing and sales of
marine electric/hybrid propulsion systems and core components, and has full-chain
system integration service capabilities and rich engineering design experience. The
main business covers propulsion equipment with a power of 500 watts to 1000
kilowatts, supporting controllers, batteries, main motor remote control systems, energy
management systems and smart ship solutions. It is committed to promote the upgrade
of marine power systems to new energy and is an industry-leading leader worldwide in
marine electric propulsion technology.
ePropulsion wants you to enjoy your new ePropulsion product for many years to come
and asks you to read and understand the manual before you operate the propulsion to
ensure that you follow safe operating practices and maintenance procedures. This
manual should be considered a permanent part of the ePropulsion product and shall
remain with it.
For correct maintenance, repair and genuine parts, visit an ePropulsion authorized
distributor/dealer. Your ePropulsion authorized distributor/dealer is always up to date
regarding the latest news and technology and is able to answer all your questions
concerning your ePropulsion product. You can locate your nearest ePropulsion
authorized distributor/dealer by visiting the website of
ePropulsion https://www.epropulsion.com/contact/find-a-dealer.
Before installing or using your ePropulsion product, please read and understand this
manual and the applicable Operation Manual carefully. If you did not receive an
Operation Manual, please download a copy
from https://www.epropulsion.com/service/download-center.
2. Limited Warranty
2.1 Overview
Guangdong ePropulsion Technology Limited, Room 801, Building 1; 11 Daxue Road,
Songshan Lake; CN Dongguan Guangdong Province ("ePropulsion"), provides this
Limited Warranty manual to help you take full advantage of your electric propulsion
product and its intelligent integrated system product for boats produced by ePropulsion
("ePropulsion Product").
ePropulsion warrants that at the time of shipping, new ePropulsion Products sold by
ePropulsion and/or its authorized distributors/dealers will be free from defects in
material and workmanship during the limited warranty period specified in Section 2.4. A
defect exists if the actual condition of the ePropulsion Product differs from the agreed
condition or the published specifications.
This Limited Warranty is applicable in all countries and can be enforced in any country
or region where ePropulsion or its authorized distributors/dealers provide ePropulsion
Products subject to the terms and conditions set forth in this Limited Warranty. This
Limited Warranty is subject to all applicable national export and import laws and
regulations. This Limited Warranty is subject to limitations referred to in Section 2.3 and
2.8.
ePropulsion warrants to the first purchaser who buys the ePropulsion Product to use it
(“First Purchaser”) that it will make the repairs or replacements necessary to correct
defects for the limited warranty period specified in Section 2.4. If the ePropulsion
Product is transferred to another purchaser during the limited warranty period, it is
suggested that the second purchaser notify ePropulsion in text form (e.g. email
to service@epropulsion.com) at the time the second purchaser takes possession of the
ePropulsion Product.
Unless expressly stated otherwise in this Limited Warranty, all provisions herein apply
exclusively to consumers using ePropulsion Products for recreational use unless
otherwise stipulated in Section 2.4 (1) and 2.5. ePropulsion Products used for
commercial or professional purposes (with the exception of light commercial use as
defined in Section 2.4(2)) are not covered by this Limited Warranty; instead, the
statutory warranty in your jurisdiction applies. We recommend consulting an
ePropulsion authorized distributor/dealer to clarify the applicable warranty coverage
before using the ePropulsion Product for such purposes.
This Limited Warranty does not affect any mandatory statutory rights you may have
under the laws of the country in which you have your habitual residence, including any
rights or claims you may have under your purchase contract with the ePropulsion
authorized distributor/dealer from whom you purchased the ePropulsion Product. The
assertion of these statutory rights in the event of defects is free of charge and is not
restricted by this Limited Warranty.
2.2 Product Registration
ePropulsion Products are Single Products, eSSA System Products and their
accessories, as listed in the table below. This limited warranty period applies to all
ePropulsion Products and their accessories.
PRODUCT TYPE SPECIFIC PRODUCT SERIES
Single Products eLite series, Spirit series, Navy series, Pod drive series, E
batteries series, accessories
eSSA System
Products
X series, P eSSA series, I series, G batteries series
In order to obtain your ePropulsion Product Limited Warranty and to receive quick
support for service, parts and technical documentation, ePropulsion strongly
recommends that you submit an online product registration
via https://www.epropulsion.com/service/product-registration within (30) days after you
have purchased the ePropulsion Product.
The following information is required to register the ePropulsion Product:
Product Model
Product Serial Number (SN)
Purchase Date
Owner Information (Name, Address, Email/Phone)
Boat Information (Model, Boat Type, Application, Propulsion Type)
Dealer Information (Dealer Name, Contact Person, Email/Phone)
The benefits of registering your ePropulsion Product include:
It confirms that you are the legal owner.
Warranty claims can be processed more quickly.
If necessary, the ePropulsion Service Network can communicate directly with
you.
You have the option to sign up for ePropulsion latest news, keeping you up to
date on new ePropulsion Products and features.
Other benefits that are published on the ePropulsion website, including but not
limited to warranty extensions (please refer to the ePropulsion website for
specific information).
Personal data shall be collected, processed and used by ePropulsion exclusively for the
purpose of performing and managing this Warranty Policy, including but not limited to
verifying your eligibility for warranty coverage, processing warranty claims (e.g., repair,
replacement or maintenance requests for the warranted product), communicating
warranty-related information (such as notifications of warranty status, product safety
updates or progress of warranty service), and fulfilling other obligations under this
Limited Warranty. For detailed information on ePropulsion’s personal data protection
please refer to ePropulsion’s Privacy Policy at https://www.epropulsion.com/privacypolicy/.
2.3 Transfer Registration
If you need to transfer your ePropulsion Product registration to someone else, please
consult your ePropulsion Authorized Distributor/dealer. The ePropulsion Product subject
to the transfer must first be inspected by the ePropulsion Authorized Distributor/dealer
to verify its condition, authenticity, and whether it is covered by this Limited Warranty.
The registration information shall only be updated after the completion of the inspection
and confirmation by ePropulsion Authorized Distributor/dealer. In connection with such
transfer, the following fees may occur:
an inspection fee for the Distributor/dealer’s assessment of the ePropulsion
Product’s condition
logistics fees incurred for transporting the ePropulsion Product (if applicable)
fees for any necessary fixes identified during the inspection, if the transferee
requests that such necessary fixes shall be carried out
All fees will be communicated to you in writing by the ePropulsion Authorized
Distributor/dealer prior to the initiation of the transfer process and shall be borne by the
transferor or transferee, as mutually agreed between the parties.
2.4 Important Limitations
This Limited Warranty applies only to ePropulsion Products manufactured by
ePropulsion and sold by ePropulsion or its authorized distributors/dealers. It only
applies if the ePropulsion Product is installed and commissioned in accordance with the
respective ePropulsion Product installation and operation guidelines contained in the
user manual and used and maintained in accordance with the respective ePropulsion
user manual. For eSSA System Products, installation and commissioning must be
performed by an ePropulsion authorized distributor/dealer.
If a defect arises within the limited warranty period, ePropulsion may, at its discretion,
choose to repair or replace the ePropulsion Product or part. ePropulsion will undertake
the repair or replacement without charge for parts or repair labour. Repair labour
includes the cost of labour to remove and reinstall the ePropulsion Product and, if
necessary to complete the warranty service, to replace the non-ePropulsion Product
components of the vessel in which the ePropulsion Product is installed.
Please note that ePropulsion Products are sophisticated and complex machinery that
may be affected by many variables associated with their application. As such repairs
may require multiple attempts and may take significant time (up to three (3) months)
from the date on which ePropulsion or its authorized distributor/dealer confirms receipt
of the defective ePropulsion Product. The repairing time shall delete the duration of
waiting time includes waiting time because of customer’s delay, statutory/public holidays
and force majeure.
After the limited warranty period has expired, you can still enjoy maintenance services
from ePropulsion authorized distributors/dealers. In this case, service and accessories
fees apply. These fees are based on the rates quoted by the ePropulsion authorized
distributor/dealer.
2.5 Warranty Periods
The limited warranty period begins on the date of receipt of the ePropulsion Product by
the First Purchaser. For the eSSA System Products, the limited warranty period begins
on the date of commissioning the ePropulsion Product approved by ePropulsion. The
warranty periods for ePropulsion Products vary significantly based on the nature of their
use, namely commercial use and non-commercial use (which encompasses
recreational use and light commercial use).
(1) Warranty Periods for Recreational Use
"Recreational use" means the use of the ePropulsion Product for personal leisure,
entertainment, or hobby-related activities, without any intent to generate income or
profit. This use is limited to the user, their family, or a small group of non-paying friends.
For example: using an ePropulsion-equipped boat for a weekend fishing trip with family
members, provided that no one is engaged in fishing for commercial sale; or
participating as a hobbyist in a local, non-competitive boating event, using an
ePropulsion Product to power the boat.
Single Products: Twenty-four (24) months or 1000 hours (whichever comes
first) from the date of receipt of the ePropulsion Product by the First Purchaser,
or the limited warranty period you obtained when you registered your ePropulsion
Product, whichever is longer.
eSSA Products: Twenty-four (24) months or 1000 hours (whichever comes first)
from the date of sea-trial delivery and commissioning. The limited warranty
period shall not exceed twenty-six (26) months or 1015 hours (whichever comes
first) from the date the First Purchaser receives the ePropulsion eSSA System
Product.
(2) Warranty Periods for Light Commercial Use
"Light commercial use" means the use of the ePropulsion Product in activities that are
non-profit driven, public welfare oriented, or to support of community-focused initiatives.
Such use is usually carried out by non-commercial organizations and may serve public
interest, educational or research purposes.
Single Products: Twenty-four (24) months or 1000 hours (whichever comes
first) from the date of receipt of the ePropulsion Product by the First Purchaser,
or the limited warranty period you obtained when you registered your ePropulsion
Product, whichever is longer.
eSSA Products: Twelve (12) months or 1000 hours (whichever comes first) from
the date of sea-trial delivery and commissioning. The limited warranty period
shall not exceed fourteen (14) months or 1015 hours (whichever comes first)
from the date that the First Purchaser receives the ePropulsion eSSA System
Product.
(3) Warranty Periods for Commercial Use
"Commercial use" means any utilization of the ePropulsion Product in activities primarily
intended for generating income or profit or otherwise carried out in support of a
business operation. For example: using ePropulsion Product in a commercial fishing
enterprise where the catch is sold for profit; or incorporating ePropulsion Products into a
tour-guiding business that offers paid boating tours.
Single Products: Twelve (12) months or 1000 hours (whichever comes first)
from the date of receipt of the ePropulsion Product by the First Purchaser, or the
limited warranty period you obtained when you registered your ePropulsion
Product, whichever is longer.
eSSA Products: Twelve (12) months or 1000 hours (whichever comes first) from
the date of sea-trial delivery and commissioning. The limited warranty period
shall not exceed fourteen (14) months or 1015 hours (whichever comes first)
from the date that the First Purchaser receives the ePropulsion eSSA System
Product.
Any ePropulsion Product or part repaired or replaced under the Limited Warranty
assumes the remaining limited warranty period or ninety (90) days, whichever is longer.
If only parts are replaced under warranty, the 90 days warranty covers the replaced
parts only, the ePropulsion Product itself will remain the original warranty period.
Any original part of an ePropulsion Product (except for consumable parts) purchased
separately by the customer is covered by a limited warranty period of ninety (90) days.
If the ePropulsion Product is transferred to another purchaser during the limited
warranty period, the remaining limited warranty period is transferred to that purchaser.
The transfer of this Limited Warranty will not extend its duration. Warranty coverage that
has not yet expired cannot be transferred to or from a customer using the product for
commercial purposes.
2.6 Non-commercial Use
The Limited Warranty applies only to ePropulsion Products purchased by consumers
and used solely for recreational purposes and not for any commercial application.
Insofar as the ePropulsion Product is used by consumers for light commercial use, the
limited warranty shall apply mutatis mutandis, whereby the limited warranty periods in
Section 2.4 (2) in this manual shall apply for possible warranty coverage.
2.7 Commercial Use
In case of commercial use as defined in Section 2.4(3), any commercial contract
(including but not limited to the Product Sales Contract or the Purchase Agreement)
entered into between the commercial customer and ePropulsion or its authorized
distributor/dealer, the warranty terms in the commercial contract shall prevail over this
Limited Warranty, if the commercial contract stipulates warranty terms. For all warranty
matters beyond the scope of the commercial contract, the provisions of this Limited
Warranty shall apply.
2.8 Warranty Procedures
If you believe your ePropulsion Product is defective, you must contact an ePropulsion
authorized distributor/dealer within fifteen (15) days after discovering the defect. Your
authorized distributor/dealer will provide you with the contact details (name, address
and telephone number) of the designated service facility. You are responsible for
transporting your ePropulsion Product to and from the designated service facility. Any
delivery or transportation costs incurred in the process shall be borne by you, except
where such costs arise in connection with the assertion of your statutory rights under
the applicable sales contract. In certain cases, your ePropulsion authorized
distributor/dealer may, at ePropulsion's sole discretion and subject to prior agreement,
arrange for the inspection and/or repair to be performed on-site.
The following procedures must be followed to make a warranty claim:
Contact your nearest ePropulsion or ePropulsion authorized distributor/dealer.
They will inform you whether the defect is covered by this Limited Warranty or
their own warranty and provide the contact details (name, address and telephone
number) of the designated service facility.
Provide proof of first purchase (e.g., receipt or invoice showing ePropulsion
Product, date and the serial number) or commissioning (e.g. the form that shows
the commissioning date). If you have registered the ePropulsion Product on the
official website, proof of first purchase or commissioning is not necessary.
Product labels must be kept intact. Claims are valid only if the information
provided is correct, genuine, and complete.
Use the original box and packaging material of the ePropulsion Product for
transport or equivalent packaging and packaging material for sending the
ePropulsion Product to the designated service facility. Pack the ePropulsion
Product in such a way that any damage caused by improper packaging during
transport is avoided (e.g. by using sufficient padding). ePropulsion is not liable for
any damage caused by improper packaging during transport.
In certain cases, instead of shipping the products back, on-site service will be
managed.
Keep defective items available for inspection by ePropulsion or an ePropulsion
authorized distributor/dealer for the duration of the inspection.
You can request the return of the ePropulsion Product. ePropulsion will arrange
the return. If ePropulsion replaces the ePropulsion Product or part of the
ePropulsion Product, the replacement becomes your property and the
ePropulsion Product or the part of the ePropulsion Product that is replaced,
becomes the property of ePropulsion.
ePropulsion or the ePropulsion authorized distributor/dealer will conduct diagnosis and
examination on the defective ePropulsion Product to verify the validity of the warranty
claim:
If your warranty claim is accepted, the ePropulsion Product or its defective parts
will be repaired or replaced free of charge.
If your warranty claim is rejected, you will receive an estimate for
repair/replacement of the ePropulsion Product, including the costs of round-trip
delivery. ePropulsion or the ePropulsion authorized distributor/dealer will only
begin the work after receiving your written confirmation.
Any action arising hereunder must be commenced within one (1) year after the cause of
action accrues, unless you are a consumer, in which case a statutory limitation period of
two (2) years applies. Any actions commenced after this period shall be barred.
2.9 Excluded from the Limited Warranty
In addition to the other conditions and limitations set forth in Section 2.3, the following
items are specifically excluded from any coverage under this Limited Warranty:
Ordinary wear and tear (e.g. aging of sealing rings, fading of external
appearance, reduction in display screen brightness, battery capacity attenuation,
decrease in cruising range; loose interfaces that still enable normal connection),
consumable parts (e.g. propeller, anode).
This Limited Warranty does not cover any defect, damage, cost, or consequence
resulting from:
Use not in accordance with the Operation Manual or intended use described
therein. This includes:
o Wilful abuse, misuse, negligence or accidents,
o physical damage (including overcharging or over discharging),
o installation, handling, operation, or maintenance inconsistent with the
instructions in the Operation Manual,
o failure to perform the required maintenance,
o delay of more than two (2) months in claiming the repair of the
ePropulsion Product despite being aware of the defect,
o racing or engaging in a contest of speed or endurance,
use of non-approved attachments, non-genuine parts, or spare parts of nonequivalent quality,
incorrect software settings or unauthorized modifications to software,
incorrect storage, e.g. long storage resulting in battery failure, dried/cracked
rubber components, or corrosion of electrical contacts/connectors,
not performing and paying for regular maintenance and failing to maintain
records of all service and maintenance,
running aground, incorrect propeller matching, or similar operation against the
Operation Manual,
unauthorized modification, repair or tampering of:
o the ePropulsion Product, accessory, or part (including removal or
alteration of the ePropulsion Product label or the serial number),
o the power, control, or electrical system,
service performed by a non-authorized facility,
environmental exposure, e.g.
o rust or corrosion in electrical contacts or connectors,
o submersion or exposure to unsuitable environmental conditions, such as
high humidity, heavy rainfall, seawater intrusion, or freezing of the cooling
water,
parts and repair costs of failure due to misdiagnosis,
damage due to improper packing during transport,
repairs outside normal working hours,
service-related costs such as installation, disassembly, financing, rental, or
similar costs,
non-compliance with applicable laws and regulations governing the transport or
packaging of lithium batteries (classified as a UN9 hazardous items), and
for commercial customers (B2B) only, transporting the ePropulsion Product, part,
or vessel in which the ePropulsion Product is installed, to and from the
designated service facility (including any haul-out fees or storage fees).
In all warranty claims, ePropulsion will only bear the costs of diagnosing, repairing, or
replacing a defective part.
In no event shall ePropulsion or ePropulsion Authorized Distributor/dealer be liable for
incidental, special or consequential damages. Such damages include, but are not
limited to, loss of profits, haul-out fees, launching costs, towing, storage, slip fees,
insurance coverage, loan payment, transportation costs, telephone charges, and
mileage.
3. Miscellaneous
Except as modified in writing and signed by the parties, and except where a commercial
contract expressly provides otherwise, this Limited Warranty is and shall remain the
complete and exclusive agreement between the parties with respect to warranties,
superseding all prior written or oral agreements, and all other communications between
the parties relating to warranties.
No original equipment manufacturers, boat builders, ePropulsion product installers,
distributors, dealers or any other person or entity has any authority to make any
representation or promise on behalf of ePropulsion or to modify the terms or limitations
of this Limited Warranty in any way, whether orally or in writing.
This Limited Warranty is subject to German law, excluding the United Nations
Convention on Contracts for the International Sale of Goods (CISG). The courts in
Germany shall have exclusive jurisdiction. If you are a consumer and have your habitual
residence in the EU, you may also bring your claim in the country in which you live and
you additionally enjoy the protection afforded to you by the mandatory provisions of the
law of your country of residence.